To confirm your Instatrip holiday package, the following payments are required at the time of booking:
100% of the international airfare must be paid in full at the time of booking.
Airfares are subject to airline availability and cannot be guaranteed until the applicable airfare has been paid, confirmed and ticketed.
Your airfare is also subject to the operating airline's:
Depending on the fare purchased, airfares may be non-refundable and non-changeable once ticketed.
Any request to change or cancel an airfare will be subject to the applicable airline's fare rules. Airline cancellation fees, amendment fees and fare differences may apply.
In addition to full payment of the airfare, a 20% non-refundable deposit for all land services is required at the time of booking.
Land services may include, but are not limited to:
The 20% land services deposit is non-refundable once the booking has been confirmed, subject to any rights you may have under applicable Australian law.
Certain hotels, tours, rail tickets, experiences or other services may require a higher deposit or full prepayment and may be non-refundable from the time of booking. Where applicable, these additional conditions will be advised before payment or confirmation.
The remaining balance of your land package must be paid in full no later than 65 days prior to your scheduled trip departure date.
Your booking confirmation or invoice will specify the final payment due date.
If your booking is made within 65 days of departure, full payment for all applicable travel services will be required at the time of booking.
Failure to make final payment by the due date may result in cancellation of your booking and applicable cancellation charges.
All cancellation requests must be submitted to Instatrip via email.
If you choose to cancel your booking:
Once final payment has been made, cancellation charges may increase significantly as the departure date approaches.
Any applicable cancellation conditions specific to your package will be provided as part of your booking documentation.
The 24-hour FREE Cancellation Period is subject to the following:
Where your entire booking remains refundable and no supplier cancellation charges or non-refundable costs have been incurred, you will receive a full refund when an eligible cancellation is received within the 24-hour period.
Some components of your holiday may become 100% non-refundable once booked or confirmed, regardless of when you cancel.
These may include:
Where we are aware that a particular service has additional non-refundable conditions, these will be advised as part of the applicable booking conditions.
Any request to change your confirmed booking is subject to availability and the conditions of the relevant airline or travel supplier.
Changes may result in:
Some airfares and travel services cannot be changed once confirmed.
If you request a change or amendment to your confirmed Instatrip booking, an Instatrip Amendment / Administration Fee will apply in addition to any amendment fees, cancellation charges, fare differences or other costs imposed by airlines, hotels or other travel suppliers.
These fees apply per amendment request and are payable in addition to any charges imposed by the relevant travel supplier.
All booking change or amendment requests must be submitted to Instatrip in writing via email. We are unable to accept booking changes or confirmations by telephone or verbal request.
All changes are subject to availability and the terms and conditions of the relevant airline or travel supplier. Some airfares, accommodation rates and other travel services may be non-changeable or non-refundable once confirmed.
Where a change results in an increase in the cost of your travel arrangements, including any airfare or accommodation rate difference, the additional amount will be payable by the traveller before the amendment can be confirmed.
Instatrip is the trading name of Tweet World Vacation Pty Ltd.
Airlines may change flight schedules, routes, flight numbers, aircraft, departure times or arrival times after tickets have been issued.
These changes are controlled by the airline and are generally outside Instatrip's control.
Where an airline makes a significant schedule change affecting travel services booked through Instatrip, we will provide reasonable assistance in accordance with the airline's applicable conditions and your rights under Australian law.
Where you are entitled to a refund, the amount and processing timeframe may depend on the airline, hotel or other travel supplier involved.
Where Instatrip must first obtain funds from a supplier, additional processing time may be required.
Refunds will be processed in accordance with applicable supplier conditions and Australian law.
We strongly recommend purchasing comprehensive travel insurance at the time you make your booking.
Your policy should provide appropriate cover for your individual circumstances, including cancellation costs and non-refundable travel arrangements where covered by your chosen policy.
Payment Summary
At Time of Booking
Airfare: 100% payment required
Land Services: 20% non-refundable deposit
65 Days Prior to Departure
Land Services: Remaining balance due in full
Bookings Made Within 65 Days of Departure
Full payment is required at the time of booking.
Important
By making payment, you acknowledge that you have read and accepted the applicable Instatrip Booking Terms & Conditions, including the payment and cancellation conditions, together with any applicable airline and travel supplier conditions.
Nothing in these terms excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified.
Instatrip is the trading name of Tweet World Vacation Pty Ltd, a subsidiary of Tweet World Travel Group.
