Instatrip is an Australian online travel platform specialising in international holiday packages, including packages that may combine:
Instatrip is operated by Tweet World Vacation Pty Ltd.
The individual travel services included in your holiday may be provided by third-party suppliers, including airlines, hotels, resorts, cruise operators, tour operators, destination management companies, transport companies and other travel service providers.
When you make a booking with Instatrip, you enter into an agreement with us subject to:
Where a particular package, airfare, hotel or service has additional conditions, those conditions will also apply to that component of your booking.
You should review all booking conditions carefully before completing payment.
A booking may be made through:
The person making the booking must be at least 18 years of age and have authority to make the booking on behalf of every traveller included in the booking.
The person making the booking is responsible for:
Submitting a booking request or payment does not necessarily mean that all travel services have been confirmed.
Your booking is confirmed when Instatrip has:
Some services may be subject to confirmation after payment has been submitted.
If a requested service cannot be confirmed, we will contact you regarding available alternatives or any applicable refund.
Unless otherwise stated, prices displayed on Instatrip are in Australian Dollars (AUD).
Package prices may be displayed:
The applicable pricing basis will be displayed with the relevant offer.
Prices may vary according to:
The final price applicable to your booking will be displayed or advised before you complete the booking.
Travel pricing is dynamic.
Airfares, accommodation rates and other supplier prices may change at any time before a booking is confirmed.
A price displayed on our website does not guarantee availability at that price until the booking has been confirmed.
If the selected package is no longer available at the advertised price before confirmation, we will advise you of the available options.
You may choose whether to proceed with any revised offer.
We take reasonable care to ensure information and prices displayed on our website are accurate.
However, errors may occasionally occur.
Where we identify an obvious pricing, availability, description or system error before a booking has been confirmed, we may correct the error and advise you of the correct information.
Nothing in these terms is intended to exclude any rights or remedies you may have under the Australian Consumer Law.
The deposit or payment required will depend on your selected package and its suppliers.
Your booking may require:
The applicable payment requirements will be disclosed during the booking process or on your invoice.
Some airfares, hotels, promotional rates and other travel products may require immediate full payment and may be non-refundable once confirmed.
Where a balance remains outstanding, the final payment must be received by the due date stated on your booking confirmation or invoice.
If payment is not received by the due date, your booking may be subject to cancellation.
Cancellation fees imposed by Instatrip or our suppliers may apply.
We recommend carefully noting all payment deadlines associated with your booking.
Instatrip may accept payment using methods displayed during the booking process.
These may include:
Any applicable card processing or payment fees will be disclosed before payment where required.
Payments must be made using an authorised payment method.
We may take reasonable steps to verify payments or prevent suspected fraudulent transactions.
Where international flights are included in your Instatrip package, your airfare is subject to the airline's:
Airfares may be non-refundable and non-changeable once ticketed.
The airline may change:
Such changes are generally outside Instatrip's control.
We will provide reasonable assistance where a flight change affects other components booked as part of your Instatrip package.
Flight times shown at the time of booking may be subject to change.
You should check your final itinerary and reconfirm relevant flight information before travelling.
Instatrip is not responsible for independent arrangements you make that are not included in your Instatrip booking and which may be affected by an airline schedule change, subject always to your rights under applicable law.
Baggage allowances vary between airlines, routes and fare types.
Please check the baggage allowance shown on your travel documentation or with the operating airline before departure.
Additional baggage charges may apply and are generally payable directly to the airline unless expressly included in your package.
Hotel and resort standards, classifications and star ratings can vary between countries.
Room photographs are provided as a guide and the actual room allocated may differ in layout, furnishings, outlook or décor.
Requests for:
are requests only unless expressly confirmed as guaranteed.
Hotel check-in and check-out times are determined by the accommodation provider.
Tours, transfers, activities and experiences may be provided by independent local suppliers.
Schedules may change due to:
Where reasonably necessary, an equivalent or appropriate alternative may be offered, subject to applicable consumer rights.
If you request a change after your booking has been confirmed, we will determine whether the requested change is possible.
Changes may include:
Changes are subject to availability and the conditions of the relevant suppliers.
You may be required to pay:
Some bookings cannot be changed after confirmation.
You must provide traveller names exactly as they appear on the traveller's passport.
Airlines and other suppliers may not permit passenger name changes after a booking or ticket has been issued.
Where permitted, fees and fare differences may apply.
Instatrip is not responsible for costs resulting from incorrect passenger information provided by you, except to the extent required by applicable law.
Please check all passenger details carefully before confirming your booking.
If you wish to cancel your booking, you must notify Instatrip through the cancellation method specified in your booking documentation or by contacting our customer service team.
Cancellation becomes effective when we receive and process your request.
The amount refundable will depend on:
Some packages or components may be 100% non-refundable once confirmed.
Certain travel products may be non-refundable from the time they are booked or ticketed.
These may include:
Any known material non-refundable conditions applicable at the time of booking will be disclosed as part of the booking conditions.
Occasionally, a supplier may need to change or cancel a travel service.
This could result from circumstances such as:
If a significant component of your confirmed package is changed or cancelled, we will provide reasonable assistance and advise you of available options.
Depending on the circumstances and your applicable legal rights, options may include:
Your rights under the Australian Consumer Law are not excluded by these terms.
Travel may be affected by events beyond the reasonable control of Instatrip or its suppliers.
These may include, without limitation:
Your options in these circumstances will depend on the particular booking, supplier conditions and applicable law.
We will provide reasonable assistance in managing affected services.
Where a refund is due, processing time may depend on the relevant airline, hotel or other supplier and the payment method used.
Where we must first obtain a refund from a supplier, processing may take additional time.
We will process amounts due to you within a reasonable period after the applicable refund has been determined and any necessary supplier processes have been completed.
Any refund will be subject to your rights under applicable Australian law.
Comprehensive travel insurance is strongly recommended for all travellers.
Travel insurance should be considered from the time you make your booking.
Depending on your circumstances, suitable insurance may provide cover for matters such as:
It is your responsibility to ensure that any insurance policy you purchase is appropriate for your circumstances, destination and planned activities.
International travellers must hold a valid passport that meets the entry requirements of all countries included in their journey.
Many destinations require passports to remain valid for a specified period beyond the intended travel dates.
It is each traveller's responsibility to ensure their passport is valid and suitable for their itinerary.
Visa, immigration, transit and entry requirements vary depending on:
Unless expressly included as part of your package, obtaining required visas, permits and travel authorisations is the traveller's responsibility.
Entry requirements can change at short notice.
Travellers should obtain current information from relevant government authorities before travelling.
Health, vaccination and entry requirements vary between destinations and may change.
You are responsible for obtaining appropriate medical and travel health advice before departure.
Travellers with medical, mobility, dietary or accessibility requirements should notify us before booking where those requirements may affect the travel services requested.
We will make reasonable efforts to communicate relevant requests to suppliers but cannot guarantee that every request can be accommodated unless expressly confirmed.
We recommend that Australian travellers review current destination information and official travel advice issued by the Australian Government's Smartraveller service before booking and again before departure.
Travel advice may change at any time.
Travellers must comply with reasonable instructions, safety requirements and conditions imposed by airlines, accommodation providers, tour operators, guides and other travel suppliers.
A supplier may refuse service where a traveller's conduct:
Any consequences will be dealt with in accordance with the applicable supplier conditions and law.
Many components of an Instatrip holiday are provided by independent third-party travel suppliers.
These suppliers are responsible for providing their respective travel services in accordance with their terms and applicable law.
Instatrip will exercise due care in arranging and administering the travel services we sell.
Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy that cannot lawfully be excluded under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law.
Our services come with guarantees that cannot be excluded under the Australian Consumer Law where that law applies.
Nothing in these Booking Terms & Conditions is intended to exclude, restrict or modify:
where doing so would be unlawful.
If there is an inconsistency between these terms and a mandatory right available to you under Australian law, the mandatory legal right will prevail.
You are responsible for:
Please contact us promptly if any information in your booking documentation appears incorrect.
We are happy to pass reasonable special requests to the relevant supplier.
Special requests may include:
A special request is not guaranteed unless we or the relevant supplier expressly confirm it as guaranteed.
Additional charges may apply.
We make reasonable efforts to ensure that descriptions, photographs, facilities, maps and other information on the Instatrip website are accurate.
Travel products can change over time.
Hotels may renovate rooms, suppliers may change facilities and destinations may change attractions or services.
Images are generally illustrative unless specifically stated otherwise.
Promotions, special offers and discount codes may have additional conditions.
Unless otherwise stated:
Specific promotional conditions will be displayed with the relevant offer.
We collect and handle personal information in accordance with our Privacy Policy.
When making an international travel booking, relevant personal information may need to be provided to airlines, hotels and other travel suppliers, including suppliers located outside Australia.
Please review the Instatrip Privacy Policy for further information.
If you experience an issue with your travel arrangements, please contact us as soon as reasonably possible so that we have an opportunity to assist.
Where an issue arises while you are travelling, you should also notify the relevant local supplier where appropriate so they have an opportunity to address the matter.
If you wish to make a formal complaint, please provide:
We will review your complaint and respond within a reasonable period.
These Booking Terms & Conditions are governed by the laws applicable in South Australia, Australia, subject to any mandatory laws or rights that apply in another jurisdiction.
Nothing in this clause limits any right you may have to bring a claim in a jurisdiction available to you under applicable consumer law.
We may update these Booking Terms & Conditions from time to time.
The terms applicable to your booking will generally be those provided or made available to you when your booking is made, together with any supplier conditions applicable to the services purchased.
The latest general version of these terms will be published on the Instatrip website.
For questions about your booking or these Booking Terms & Conditions, please contact:
Instatrip
Trading name of Tweet World Vacation Pty Ltd
A subsidiary of Tweet World Travel Group
Adelaide, South Australia, Australia
Telephone: 08 7134 5239
Email: reservation@instatrip.com.au
Postal Address: 544 Magill Road, Magill SA 5072
Before You Book
Before completing your Instatrip booking, please ensure that you:
By completing your booking, you confirm that you have read and accepted the applicable Booking Terms & Conditions.
Instatrip
Your Holiday. Our Passion.
Instatrip is a trading name of Tweet World Vacation Pty Ltd, a subsidiary of Tweet World Travel Group.
